We design around problems, not content

This is the action mapping approach by Cathy Moore. Your answers below matter more than any manual, because they tell me what people must do differently — and what stops them today.

• Start from the business goal, not the content

  Training only makes sense if it moves a number that matters to your organisation.

• Focus on real actions, not information

  We care less about what people should know, and more about what they should do differently on the job.

• Practise realistic decisions, not facts

  The course drops learners into situations your team actually faces and lets them choose.

• Existing materials support the course — they don't become it

  Policies and manuals stay useful as references, but the training is built around practice.